Accelerating a future where real‑time insights and ethical AI put people first.
HERNDON, Va. June 17, 2025
CloudThinking today announced that it has refocused its Cloud & Infrastructure practice around a dedicated “Salesforce Data Cloud & AgentForce Strategy,” deepening its certified‑partner expertise and underscoring its commitment to mission‑driven, human‑centered innovation.
Salesforce Data Cloud unifies streaming data from every system, CRM, ERP, public sources and beyond into a single, actionable profile. Organizations gain always‑current segmentation, AI‑ready data governance and the confidence to activate insights responsibly for constituents, donors, customers, and citizens.
AgentForce extends that intelligence to service teams. Its AI‑powered console automates case routing, surfaces knowledge articles in context and provides predictive recommendations, enabling agents to resolve issues faster and with greater empathy and reducing handle times while boosting satisfaction.
The new practice is architected for open, secure interoperability. Native connectors link Salesforce to AWS, Microsoft Azure and Google Cloud while enforcing encryption, least‑privilege access, and compliance with HIPAA, GDPR and FedRAMP, critical for healthcare, education, and public‑sector clients alike.
“Technology only matters when it lifts people,” said Peter Makokha, Founder and CEO of CloudThinking. “By centering our cloud work on Salesforce Data Cloud and AgentForce, we give organizations a real‑time heartbeat of the communities they serve and AI tools that honor privacy, equity, and trust. We look forward to co‑creating impact with partners across the DMV and beyond.”
Anchored in the Washington, D.C., Maryland, Virginia (DMV) tech corridor, CloudThinking supports nonprofits, public agencies and purpose‑driven enterprises with solutions that marry design thinking and scalable cloud platforms. Recent projects span digital literacy programs, workforce‑development dashboards, and secure data modernization for federal and social‑impact clients.
Organizations ready to unlock real‑time insights and humane AI are invited to schedule a free consultation at cloudthinking.net or contact press@cloudthinking.net.
About CloudThinking
CloudThinking is a human‑centered technology consultancy that builds a brighter, more connected future for everyone. Headquartered in Herndon, Va., the firm delivers Salesforce Data Cloud & AgentForce solutions, Digital Transformation strategy, Data Analytics & Insights, Design Thinking workshops and Digital Equity programs. As a certified Salesforce Partner, CloudThinking blends deep platform expertise with community‑first values, collaboration, curiosity, and equity, to help nonprofits, government agencies (especially those in retirement and financial services) innovate responsibly and at scale.
