Picture the HCD diagram as a living ecosystem. At its center lies Salesforce Data Cloud our “digital nervous system.” Around it flow three design imperatives from the Salesforce Well-Architected Framework – Trusted, Easy, Adaptable and five core CloudThinking Values – Empathy, Collaboration, Innovation, Transparency, Impact.
Together they drive every signal in the system from raw data to meaningful action:
Reading the Diagram
Diagram Layer | What you see | CloudThinking Value in action | Well‑Architected pillar it strengthens | Direct customer benefit |
Foundation (Data Ingestion & Identity Resolution) | Secure connectors pull data from CRM, case management, grants, and IoT sources into a single source of truth | Transparency we make every data hop visible and auditable | Trusted end‑to‑end encryption, field‑level security, FedRAMP‑ready controls | Agencies meet compliance mandates while reclaiming time once spent on audits. |
Processing Core (Real‑time AI & Automation) | Einstein and Flow orchestrations translate insight into next best actions | Innovation We experiment quickly but release only proven patterns | Easy Low-code orchestration keeps maintenance effort low | Staff pivot from “swivel chair” tasks to higher value human services. |
Experience Cloud Ring (Portals & Mobile) | Role-based workspaces for constituents, donors, volunteers, and employees | Empathy Each UI is shaped by journey‑mapping workshops | Adaptable Component based pages can be rearranged as programs evolve | Stakeholders enjoy consumer‑grade experiences without waiting for IT cycles. |
Insight Loop (Data Cloud Segments & Tableau) | KPIs surface in near real time; feedback reenters Data Cloud | Collaboration Cross-functional teams share the same live dashboards | Trusted & Adaptable Governance policies travel with every dataset | Leaders can co-create policy or campaign tweaks in hours, not quarters. |
Sustainability & Ethics Overlay | Guardrails for bias monitoring, CO2-e dashboards for cloud usage | Impact Technology decisions weighed against social & environmental good | Cuts across all three pillars; trust grows when outcomes are responsible | Boards can report both mission outcomes and ESG metrics with confidence. |
The Story We Tell Customers
- “Start with People, Not Tech.”
We open design sprints by mapping the hopes and frustrations of case workers, veterans, students, or donors. This empathy first stance ensures that every box on the diagram traces back to a real human need. - “Build Trust into the Wiring.”
From field‑level encryption to automated security posture scans, the architecture embodies Salesforce’s Trusted pillar so thoroughly that auditors can self‑service evidence. Your teams stay focused on mission delivery, not paperwork. - “Make Innovation Routine.”
Because the solution is Easy, new data sources or entire programs, plug in through certified connectors and pre‑built DevOps pipelines. What once required a six‑month change request now fits a two‑week sprint. - “Change Is Welcome Here.”
Our composable approach means the platform grows as our customers’ mandates evolve. Whether Congress updates reporting requirements or a nonprofit launches a new service, the Adaptable pillar ensures that governance, security, and UX patterns travel intact. - “Measure What Matters.”
Tableau‑powered impact dashboards give executives and frontline staff equal visibility into outcomes, costs, and equity. We do not celebrate vanity metrics; we illuminate progress toward the community impact your charter demands. That is Impact in action.
